Privacy Policy

1. Who We Are

NepMentors is a platform that connects students and tutors directly. This Privacy Policy explains how we collect, use, store, and share personal data when you use our website and related services.

2. Information We Collect

We may collect the following categories of data:

• Account data: name, email address, role (student/tutor/admin), profile photo.
• Profile data: bio, subjects, qualifications, availability, hourly rate, location, grade level, and related learning/teaching details.
• Application and vacancy data: tutor applications, vacancy postings, cover letters, and status updates.
• Review data: ratings and written feedback submitted by students for tutors.
• Communication and verification data: email verification/reset codes and related delivery metadata.
• Technical data: IP address, browser/device metadata, and basic logs for security, fraud prevention, and diagnostics.

3. How We Use Your Information

• Create and manage user accounts.
• Match tutors and students and operate the vacancy/application workflow.
• Display profile information, ratings, and reviews as part of the platform experience.
• Maintain platform security, prevent abuse, and enforce platform rules.
• Send important service communications such as verification and password reset emails.
• Improve platform features, reliability, and user experience.
• Comply with legal obligations and resolve disputes.

4. Legal Basis (Where Applicable)

We process personal data based on one or more of the following: your consent, performance of a contract (providing the service), compliance with legal obligations, and legitimate interests such as security and service improvement.

5. How We Share Information

We do not sell personal data. We may share information:

• With other users as required by platform functionality (for example, tutor/student profile and application context).
• With trusted service providers that help operate core platform infrastructure (such as authentication, database, hosting, and email delivery).
• When required by law, legal process, or to protect rights, safety, and platform integrity.
• In connection with a business transfer (for example, merger, acquisition, or asset sale), subject to applicable legal protections.

6. Data Retention

We retain personal data only for as long as needed for the purposes described in this policy, including legal, security, operational, and dispute-resolution requirements. We may delete or anonymize data that is no longer required.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to request data portability. You may also request account deletion, subject to legal and operational retention obligations.

9. Children’s Privacy

NepMentors may be used by students under adult supervision where required by local law. Parents/guardians and educational institutions are responsible for ensuring lawful and appropriate use by minors.

10. International Data Processing

Your information may be processed in countries other than your own, where data protection laws may differ. Where applicable, we implement safeguards designed to protect your data during cross-border processing.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised effective date.

12. Contact

For privacy questions or requests, contact: noreply@support.nepmentors.com